Nigel Large Ottoman Bench

We want you to be completely satisfied with your purchase from HVS Home. If for any reason you are not happy with your furniture, we offer the following return policy:

• Return Window: You may return most items within 30 days of receipt for a full refund, minus any shipping or handling fees. The item must be unused, undamaged, and in its original packaging.
  
  
• Return Process: To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for the return. We will guide you through the return process.
  
  
• Exclusions: Custom-made items, clearance items, and items marked as final sale are not eligible for return.
  
  
• Refunds: Once your return is processed, we will issue a refund to the original payment method. Please note that it may take 5-7 business days for the refund to appear on your account.

At HVS Home, we strive to deliver your furniture with care and efficiency. We offer the following shipping options to ensure your experience is as seamless as possible:

• Standard Shipping: All orders are processed within 2–5 business days. Delivery times vary depending on your location, but most shipments will arrive within 7–14 business days.
  
  
• White Glove Delivery: For larger furniture items, we offer White Glove Delivery, which includes assembly and placement in your room of choice. This service ensures your new furniture is set up perfectly.
  
  
• Shipping Costs: Shipping fees are calculated at checkout based on your delivery address and the size of the items in your order.
  
  
• International Shipping: Currently, we only ship within [Your Country]. However, we are working to expand our shipping options in the future.