• You'll receive an order confirmation email after your purchase.  
• Once shipped, a tracking email will be sent to the email provided at checkout.  
• If you don’t see these emails, check your spam or trash folder.  
• Email addresses cannot be modified after an order is placed. 

• Large furniture and oversized mirrors require freight (LTL) shipping.  
• Delivery takes 20–30 business days after leaving our warehouse. 

• If tracking shows delivered but you haven't received your package, contact Customer Service at cs@hvshome.com.  
• HVS Home is not responsible for lost, damaged, or stolen packages that show successful delivery.  
• For assistance, our team is here to help.

• Orders cannot be modified after submission.  
• To cancel an order, email us at cs@hvshome.com as soon as possible.  
• We will do our best to accommodate cancellations, but if your order has already shipped, our standard return policy will apply.

• If your order is incorrect or arrives damaged, contact us at cs@hvshome.com immediately.  
• Please include photos/videos of the incorrect or damaged items for reference.  
• For domestic orders, we typically offer refunds or replacements at our expense.

At this time, we do not offer:  

• International shipping beyond the US, Canada, and the UK.  
• Delivery to PO Boxes, Military Post Offices, or Freight Forwarding Companies.  
• Shipping to Alaska, Hawaii, or Puerto Rico.  
• Exchanges on any items.

We accept major credit cards, including:  

• Visa  
• MasterCard 
• American Express

Payment options are offered by Shop Pay and After Pay and are subject to an eligibility check. Options depend on your purchase amount, and a down payment may be required.

• We uphold the highest standards of privacy and security.  
• All transactions are processed through PCI-DSS compliant payment gateways, backed by Visa, MasterCard, American Express, and Discover.  
• Learn more about our **secure checkout experience (powered by Shopify)here.  

• Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
• Learn more about our store's safe checkout experience (powered by Shopify) here
• More about payment processing on our website.
• For more insight, you may also read Shopify’s Terms of Service here or Privacy Statement here.

Currently, we operate exclusively as an online store. You have the flexibility to select and purchase any product from our extensive collection available on our website.