- Shades of Color : SHADES OF GREY
Please be aware that there may be variations in shading and color compared to the product photo displayed on our website. Each rug is individually crafted, resulting in unique characteristics.
Shipping Method: UPS/FedEx.
Rug Processing and Delivery: Standard-sized rugs are processed and delivered within 8-10 business days. For orders over $200, shipping is complimentary*, excluding large furniture pieces, rugs, and oversized mirrors. Standard-sized orders are typically processed and dispatched within 5-7 business days.
Delivery Timeframe for Large Items: Large furniture pieces and oversized mirrors have a longer delivery timeline of 20-30 business days once they are shipped from our warehouse. This extended transit time is due to the requirement of large freight (LTL) shipping couriers for such items.
Shipping Lead Times: Please note that shipping lead times may vary per product. Refer to the lead time information provided above for the most accurate estimate.
Oversized Product Delivery: For oversized products selected for entryway delivery, a fee of $199.00 will be charged. Entryway delivery includes delivery inside your home and to the room of your choice, including up to two flights of stairs.
We want you to be completely satisfied with your purchase from HVS Home. If for any reason you are not happy with your furniture, we offer the following return policy:
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Return Window: You may return most items within 30 days of receipt for a full refund, minus any shipping or handling fees. The item must be unused, undamaged, and in its original packaging.
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Return Process: To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for the return. We will guide you through the return process.
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Exclusions: Custom-made items, clearance items, and items marked as final sale are not eligible for return.
- Refunds: Once your return is processed, we will issue a refund to the original payment method. Please note that it may take 5-7 business days for the refund to appear on your account.
At HVS Home, we strive to deliver your furniture with care and efficiency. We offer the following shipping options to ensure your experience is as seamless as possible:
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Standard Shipping: All orders are processed within 2–5 business days. Delivery times vary depending on your location, but most shipments will arrive within 7–14 business days.
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White Glove Delivery: For larger furniture items, we offer White Glove Delivery, which includes assembly and placement in your room of choice. This service ensures your new furniture is set up perfectly.
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Shipping Costs: Shipping fees are calculated at checkout based on your delivery address and the size of the items in your order.
- International Shipping: Currently, we only ship within [Your Country]. However, we are working to expand our shipping options in the future.
